Optimize for the AI-first customer journey.
Scrunch Journey Mapping is built for a world of personalized AI agents and crawlers.
Persona & Journey Insights
Precise Personas: Every person sees a different view of the world through AI. Understand how you show up to your ideal customer.
Adaptive Journeys: Continuously fine-tune each stage of the journey for your business's most important customer personas.
Holistic AI Coverage
All AI Platforms, One View: Get complete visibility across AI search (like ChatGPT), AI agents (OpenAI Operator), and AI shopping systems to understand how consumers engage with your brand.
Off-Site & On-Site Monitoring: Track interactions on external platforms and within your own digital properties, bridging any gaps and ensuring a consistent user experience.
End-to-End Agent Performance
Agent Oversight: Monitor how AI agents represent your products or services, from first touch to final conversion.
Identify & Resolve Bottlenecks: Catch friction points where AI Agents & Crawlers fail and take immediate action to streamline the user journey.
Provide every persona with a journey that just flows.
See every version of your customer journey — for every persona and every stage.