Scrunch AI welcomes Andrew Sorensen as Head of Customer Success

At Scrunch AI, we believe that building an exceptional company starts with an exceptional team. That’s why I’m thrilled to welcome Andrew Sorensen as our new Head of Customer Success, joining us on June 23.

Andrew brings a wealth of experience leading high-performing customer success teams. He holds a JD and previously led Customer Success at Hearsay Systems, where we had the pleasure of working with him. Most recently, he built and scaled the Customer Success team at Aumni, growing it to over 30 team members before the company was acquired by JP Morgan. After two years at the bank, Andrew is eager to get back to startup life and we couldn’t be more excited to have him join Scrunch.

AI Search is reshaping the customer journey

The shift to AI-powered discovery is one of the biggest transformations we’ve seen in digital marketing and customer experience. At Scrunch AI, we’re helping brands not only navigate this transformation, but position themselves to lead. 

As we scale our platform and serve more enterprise clients, delivering exceptional outcomes and long-term value is more important than ever. That’s where Andrew comes in. He brings not just experience, but a data-driven mindset and operational excellence that will help us scale with speed, precision, and heart.

A vision for scalable, personalized success

Andrew has deep expertise in enterprise account management and is passionate about building systems that combine automation with personalization, helping customers succeed at every stage of the journey.

“I’m excited to get back to building,” Andrew shared. “Scrunch is solving a real, urgent need in the market and doing it with both speed and substance. I’m looking forward to helping our customers thrive in this new era of AI discovery.”

Welcome to the team, Andrew!